Ballston Spa Veterinary Clinic

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Ballston Spa Veterinary Clinic Client Survey

At the Ballston Spa Veterinary Clinic we continually strive to provide high quality service and health care for your pet. Please help us to continue by letting us know about your experience at our hospital.

When you telephoned (check all that apply):

The receptionist was courteous and professional
The receptionist was informative and helpful
The receptionist was hurried and impolite
Your call was answered promptly
You had trouble getting through
You were placed on hold too long

Our waiting room (check all that apply):

Was neat and clean
Was comfortable
Was odor-free
Was uncomfortable
Had a terrible odor

The Receptionist (check all that apply):

Greeted you upon entrance
Was welcoming and professional
Gave their undivided attention
Communicated effectively
Seemed indifferent
Seemed impatient

The Assistant (who took you into the exam room):

Was courteous and professional
Listened carefully to your pet's symptoms
Communicated effectively
Was gentle with your pet
Was hurried and impolite
Did not seem to care about your pet
Was rough with your pet

The Technician (check all that apply):

Was informative
Communicated effectively and seemed knowledgeable
Was courteous and professional
Was gentle with your pet
Was hurried and impolite
Did not seem to care about your pet
Was rough with your pet

The Veterinarian (check all that apply):

Introduced him/herself with a warm greeting
Was professional in manner and appearance
Was gentle with your pet
Gave a thorough exam
Listened carefully to your pet's symptoms
Described the diagnosis and treatment well
Explained how to care for your pet at home
Was compassionate with you and your pet
Seemed in a hurry and distracted
Was rough with your pet
Did not seem interested in what you had to say
Left you confused about how to care for your pet

Which Veterinarian treated your pet?:

Dr. Eric Andersen
Dr. Danica Salamun
Dr. Melanie Brennan
Dr. Ellen Scott
Dr. Frank Akawi

Was your waiting time reasonable?:

YesNo

Were the fees explained to you?:

YesNo

Did you feel that you received value for the fees that you paid?:

YesNo

Would you recommend our clinic to others?:

YesNo

If no, why not?:

Please offer any suggestions that you feel would improve our clinic:

Your name and pet's name (optional):

We appreciate the time you have taken to give us feedback. Be assured that your comments will be discussed and acted upon. Any information that you give us will be kept confidential. Thank you very much for your time and your thoughts.

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